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Owner Frequently Asked Questions

  • Q: What does it cost me to get started?

    A: Nothing. Our fees are performance based and come from actual rent collected from a tenant. There are no up front fees.
  • Q: Are you licensed?

    A: Yes. ProHome realty is a licensed with the NC Real Estate Commission and the agents with ProHome realty are all licenses NC Real Estate Brokers.
  • Q: Can I reach you after hours?

    A: We have an after hours emergency paging system if you have an urgent matter.
  • Q: Can you put the money directly into my account?

    A: Yes, we pay by EFT (Electronic Fund Transfer) that goes directly into your bank account
  • Q: When do I receive my monthly deposit?

    A: We deposit by EFT (Electronic Fund Transfer) on the 15th of the month or first business day thereafter. The EFT can take up to 2 business days to show up in your account. If you prefer to receive a check, we mail checks on the 15th or first business day thereafter.
  • Q: Do I get to see the lease or sign it?

    A: We will provide you a copy of the lease in your owner portal. There is no need for you to sign the lease, we will sign as your agent.
  • Q: Do you sell real estate too?

    A: Yes, we are a full brokerage firm and can assist you in buying or selling.
  • Q: How is rent collection handled?

    A: Tenants are encouraged to pay online through their tenant portal. Rent is due on the 1st and considered late after the 5th.
  • Q: How long of a lease do you sign?

    A: We typically offer 12 month leases. However, we can offer different lengths depending on the owners situation or request. We may asl suggest a different length else if it is to your advantage.
  • Q: How much security deposit do you charge the tenant?

    A: The typical security deposit is an amount equal to one month’s rent. However, in a credit risk situation we can ask for a security deposit equal to as much as 2 months rent.
  • Q: How soon can you start managing my property?

    A: We can typically start management within a day of receiving the management contract.
  • Q: What type of properties do you manage?

    A: We manage residential houses, townhomes, condos & apartments.
  • Q: What type of reports do I get and how often?

    A: Our owner portal has over 20 different reports to choose from and you can access them at anytime.
  • Q: Who holds the tenant security deposit?

    A: We hold the tenant security deposits in an Escrow account has required by NC Law.